Policies

Policies

Your Stay, Made Clear and Simple

At Hotel Suncity Apollo, we aim to provide a smooth and transparent experience. Please take a moment to review our hotel policies before your stay.

Check-in & Check-out

  • Check-in: From 2:00 PM
  • Check-out: Until 11:00 AM
  • Early check-in and late check-out are subject to availability and may incur additional charges.

Booking & Payment

  • A valid government-issued photo ID (passport for foreign nationals) is required at check-in.
  • Credit cards, debit cards, and cash are accepted.
  • Local guests and unmarried couples may be required to provide proof of marriage.

Cancellation Policy

  • Cancellation and prepayment policies vary by room type and booking platform. Please refer to your booking confirmation for specific terms.

Child & Extra Bed Policy

  • Children of all ages are welcome.
  • Extra beds may be provided upon request (subject to availability and additional charges).

General Policies

  • Pets are not allowed.
  • Smoking is not permitted in rooms or indoor public areas.
  • Outside food is not allowed on hotel premises.
  • Quiet hours are enforced between 10:00 PM – 7:00 AM.
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